How much is delivery?
Delivery is £3.50 regardless of order size, or FREE when you spend over £20. Items aren't fully tracked but you'll receive a tracking number so you can see if delivery has been attempted. I can ONLY re-send or refund items after 10 working days
Are your Pillow Sprays suitable for children/babies/toddlers?
Our Pillow Sprays are suitable for age 5+ (under adult supervision). For younger children within this age range, you may wish to consider using as a room spray, prior to using as a Pillow Spray.
Do you offer test/sample sizes?
Unfortunately not (because of the cost of producing smaller versions). We are sure you will love your product but if you are not completely satisfied please let us know and we will help you further.
Are your bottles glass or plastic?
Our bottles are now made from amber glass and packaged in cardboard tubes.
I just placed an order, when will it be sent?
Orders are usually sent every other day.
I have not received my order, can you help me?
Please contact us with your order details and we will help track your item via Royal Mail. Please check your tracking number on your fulfilment confirmation email as sometimes Royal Mail will attempt delivery but don't leave a red card.
Are your products Vegan?
Yes, all of our Pillow Sprays are Cruelty-Free and Vegan.
You say your products are natural but what about Phenoxyethanol? I've heard this is harmful?
What about allergies?
Our essential oils are all natural and blended in our products at safe levels. You should satisfy yourself that you are not allergic to any ingredients prior to use.
Do you offer discounts?
We certainly do and run promotions at various times of the year. Please make sure you subscribe to our Newsletter to hear about our latest offers. Remember we also offer FREE postage on UK orders over £20.
Are your products safe if I have pets?
Some essential oils can be toxic to some animals. Research indicates this is normally only an issue when using concentrated oils either on the skin or neat oils in a diffuser which is left on. The risk with toiletries or cosmetics that only contain a very small amount of an essential oil (such as ours) is low, but always check with your vet if you’re not sure about the risk to your pet.
Could you donate items/funds to our Charity?
We are very sorry but due to the volume of requests we receive, we are unable to donate items to charities. Our charitable contributions are made as cash contributions to registered charities only.
I have a question that isn't here, can you please help?
Please send us a message via the Contact page and we will reply as soon as possible.